Support

1. Email

The fastest way to get help is email: support@netcheq.com.

Please include:

• the platform you're on — macOS, iOS, watchOS, Android, Wear OS, Windows, or Linux;
• the app version (visible at the bottom of the About screen, or via the store listing);
• a short description of what you were doing and what happened;
• screenshots if relevant — they almost always shorten the back-and-forth.

2. Bug reports & feature requests

Same address, but tag the subject line with [bug] or [feature] so they get routed correctly. We track these in a public issue tracker — once the project repository goes live alongside the first store releases, this section will link straight to it.

3. Response time

We aim for one business day on the local-tier free product, and same-day during weekdays on the hosted tier (when it ships). NetCheq is built by a small team — if you don't hear back within a week, your email got lost; please resend.

4. Status

netcheq.com itself runs on a Defensible Logic, Inc. bare-metal server. If the website is down, the local apps are unaffected — they only need the website for hosted-tier features and for occasional update-version checks.

If you can't reach netcheq.com but other sites work, our box is having a bad day. The site is monitored from outside our infrastructure — usually we know before you do — and is typically back inside an hour.

5. Refunds & cancellation

The local-tier products are free or one-time purchases through the platform store (Apple App Store, Google Play, Microsoft Store). Refunds for those go through the store's own refund flow — we don't have any control over store-mediated payments.

When the hosted tier ships, subscriptions can be cancelled instantly from your account page; access continues to the end of the current billing period and we do not pro-rate refunds for partial months. Email us if anything's gone wrong with billing and we'll sort it out.

6. Privacy & data requests

Data-portability or deletion requests: privacy@netcheq.com. See the Privacy Policy for what we hold and what we don't.

7. Linux: install & update

Grab the .deb, .rpm or AppImage from /download and install it the usual way (sudo apt install ./netcheq.deb, sudo dnf install ./netcheq.rpm, or mark the AppImage executable and run it).

Signed apt / dnf repositories — so apt upgrade pulls new releases automatically — are coming with the first tagged release. Until then, re-download from /download to update.

8. Security disclosure

Found a security issue? Please email security@netcheq.com rather than filing a public bug. We'll acknowledge within 72 hours and keep you looped in on the fix. We don't run a paid bounty program, but we do credit reporters in release notes if they want.